Where is my order?
Once your order has been successfully placed and processed by our dispatch team (once in stock) we will notify you via email.
If you have any queries about your order or issues with your delivery information please email waveCS@wavedirect.co.uk
Due to extremely popular demand, we offer a pre-order service on all Wave products. For any items out of stock, Pre-Order dates will be displayed as part of the product name. Any changes to pre-order dates will be communicated directly via email or phone.
Free UK shipping on all orders over £100. Any orders under £100 are subject to £4.99 shipping charge.
UK MAINLAND (SUP, Kayak and Hot Tubs):
HIGHLANDS, ISLANDS & NI:
Please note in the extremely rare case that your tracking details do not update (for 24 hours or more), we're unable to cancel or replace the goods until our couriers have completed their investigation. For any delivery concerns please contact our customer care team via email waveCS@wavedirect.co.uk and we will guide you through the process.