The best way to contact us to is to use our automated chat, which you can find in the bottom corner of every page on this site.

If you'd prefer to, you can email us at
support@wavespas.com

Our target response time for tickets is 24 hours, Monday to Friday 9.00 - 4.30.

If you'd prefer to, you can email us at support@wavesupboards.com

Someone will be there to answer you between 8am and 6pm GMT Monday to Friday and 10am and 4pm at weekends. If nobody is available, we will take your details and get back to you within 48 hours. 
01138683726 (General Enquiries Only)

Products may be returned within 14 working days in the exact condition received and in the original packaging. If the products are returned in a used / damaged condition, they will not be accepted and will be returned to sender. Each Spa or SUP will be thoroughly checked prior to dispatch.

For Spas please contact support@wavespas.com before returning.

For SUPs Please contact support@wavesupboards.com before returning.

2024 Wave Spas come with a 24* month warranty on the control unit and a one year warranty on the cover and liner.

In the unlikely event that you do have issues with your Wave Spa, we will try to help you with troubleshooting in the first instance followed by repairs. If we are unsuccessful, we will move to replacing any damaged parts or the whole spa. 

All Wave SUPs come with a 12 month warranty for manufacturing faults/generic damage from the date in which you receive the product. In the unlikely event that you do have issues with your Wave SUP, we will try to help you with troubleshooting in the first instance followed by repairs. If we are unsuccessful, we will move to replacing any damaged parts or the whole SUP. 

For all press, marketing & affiliate enquiries please contact our customer services team, we are always keen to further develop relationships with affiliate businesses so please don't hesitate to get in contact if you have any queries.