FAQs
To answer to all your queries, scroll further for spa troubleshooting
Wave Spas
Product
Are Wave Spas easy to set up?
The Eco Foam hot tubs can be put together by anyone without tools in about 30 minutes. Tool Free.
What is an integrated system?
Our spa heaters are integrated within the spa liner for a super slick design, space saving convenience and quieter running noise.
How long will it take to get my orders?
Our service includes free next-day tracked delivery for all foam and inflatable spas via DPD, with an option for Saturday delivery available for an extra £9.99. Upon dispatch, DPD will provide you with a one-hour tracking window.
For accessories and chemicals, a £4.99 delivery fee applies to orders under £50, whereas orders over £50 enjoy free shipping through EvRi.
Please note, deliveries to the Highlands require an allowance for 2-day shipping.
What does my hot tub arrive with?
Your hot tub arrives with a heater unit, cover, filter, filter housing, inflation hose and ground sheet, which is everything you need to set up your new hot tub.
How much does it costs to run a foam spa?
Our Rigid Foam tubs take approximately 27 hours to get to maximum temperature of 40°C (104°F) - the total cost to reach maximum temperature is £11.88. The average cost of powering all of our heater units for 1 hour is £0.44 Read our Blog for more info.
Can I use my spa all year round?
Yes! As Wave foam hot tubs are insulated and reinforced with a protective rattan/leather finish, you can definitely use your spa all year round. Our tubs can sit comfortably outdoors in most weather conditions. However, to ensure the protection of your heater unit, we recommend moving your hot tub indoors when temperatures drop lower than 4°C (40°F) - or ensuring your heater unit is protected from the elements.
Does the spa come with a cover?
Yes, the inflatable cover includes a 6mm foam core and internal foil lining to ensure maximum thermal efficiency for your hot tub all year round.
Wave Spas
Using the Product
Setting up the app
Does it plug into a normal socket?
Extensions cables can not be used to power spas and this can void warranty.
How long will it take to fill the hot tub?
It usually takes about 60 minutes to fill the 4-person hot tub at standard household water pressure and 75 minutes to fill the 6-person hot tub.
Do Wave foam spas have child lock features?
Yes, our hot tubs are designed with 2 child safety features. The top cover comes with clips with safety child protection locks and the heater unit has a child lock button on the control panel. We advise that a child should never be left unmonitored around hot tubs, a parent/guardian should always be present.
Can the spa be used indoors and outdoors?
Yes, it can be used indoors as well as outdoors. Please note that great care should be taken when using the product indoors in the event of accidents and the potential damage to carpet and furnishings the supplier will not be liable for any loss or damage caused by using the product indoors.
What surface is best to place the hot tub?
A smooth, flat and even surface that will be able to support the hot tub once filled with water and the people who will be occupying the hot tub. Whilst the Spa appears to be relatively light when inflated it becomes cumbersome when filled with water. A 4-person hot tub weighs more than 800kg and a 6-person hot tub weighs more than 1 tonne.
It is important to have a professionally fitted socket/outdoor socket that is in close proximity to the socket your hot tub will be plugged into. You also have to consider the surroundings of where you will set the hot tub up, it is always good to note where you will drain the hot tub, do you have a point of access for water to drain.
Can I leave my heater unit outside when it is raining?
You should only plug your heater unit into a power outlet designed for outdoor use. Do not use any form of electrical extension leads/cords as it may not be rated to the amp requirement. Although the hot tub can be left outdoors, we advised that during extreme weather conditions the hot tub be kept in a safe area to protect it from any weather damage.
Can the heater and bubbles be used simultaneously?
No, either our heater or bubbles run separately.
How do you empty the Hot Tub and how long does it take?
1. Remove the plug from the electrical mains.
2. Make sure the spa floor drainage plug is in place.
3. Open the water outlet at the spa's outer wall.
4. Pull out the plastic plug in the spa floor from the outlet and the water will flow out.
5. If there is no water in the spa and you need to drain the water in the air pipeline simply press the bubble function for 30 seconds.
6. Remove the inflation hose when drainage is complete and replace the drainage cap.
How do I pack my spa and store it?
If you have not kept the box your hot tub came in then a plastic container and lid will keep your spa safe until you're ready to use it again. The container must be at least 700mm x 500mm x 700mm. Before packing it away, please ensure your spa is completely dry. The plastic skirt at the base of your hot tub with the water bubbles in should be given special attention. Please ensure that you store it in a dry environment. Storing your spa in humid conditions could result in mould forming on the shell of the hot tub and potentially damaging your electrics and motor which could adversely affect your warranty.
Wave Spas
Payment, Shipping, Returns & Warranty
What payment options do you provide?
We provide a selection of payment options including: Card payment (including Apple Pay, Google Pay and Shop Pay), PayPal, Klarna, Clearpay, Laybuy, DivideBuy and Super.
What does pre-order mean?
This item is currently out of stock, but it is still available to order. As soon as your spa is ready it will be shipped out to you. More information on when your chosen spa will arrive is provided in your basket before checkout.
What are you shipping costs?
Our spas come with free delivery! View all shipping costs on the "Shipping & Returns" page
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
How long is the warranty?
The hot tub has a 12 month warranty on the liner (The body of the spa), the cover, and the heating unit that controls the temperature and water flow. See full information on the Warranty Information page.
Wave Spas
Spa Care
Do I need to put chemicals in the water?
Yes, even the best hot tubs are vulnerable to failure if they’re not approached with adequate TLC (tub loving care). Regular hot tub maintenance will help ensure that your hot tub spa stays clean and clear for relaxing. Keep your tub in pristine condition with our wide selection of hot tub chemicals.
Which filter do I need?
All Rigid Eco Foam Spas will use 2020 onwards filters. Wave has 2020 onwards filters which are the latest model filters for all Wave hot tubs purchased from 2020. Shop all Filters.
What extras do I need for my hot tub?
We advise purchasing our Pool and Spa starter kit containing all the chemicals you need to keep your hot tub water clean and safe. For added protection and insulation, we recommend using a bubble mat liner and inflatable cover.
Where is the filter and how does it fit?
The filter and filter housing are stored inside the heater unit/pump. There is a clip below the three black connectors that you undo and they are stored in there. Place the filter cartridge inside the filter housing, which will be stored inside your heater unit. Screw on the filter housing to the bottom inlet/outlet, there should be a 1-2cm gap between the filter and the liner.
How often do you need to change the filter?
The filter should be changed regularly to maintain water clarity. However, this depends on how often the hot tub is used and how dirty the water has become. The duration of your spa filter is dictated by the time your heat/filter functions are applied. We recommend that you change your hot tub filter every 150 hours. The filter should be changed every 2 weeks for weekend usage only (Fri – Sun). We do not recommend filter cleaning with hoses or jet washing due to water degradation and possible damage to the paper folds inside the filter. The most important elements regarding the ongoing maintenance of your spa are your filter and chemical use.
Wave Spas
Troubleshooting
In an effort to meet Wave's sustainability pledge, all of our products are 'Designed For Repair'. The user can resolve most issues with some basic troubleshooting or spare parts provided. We ask you to work with our customer services team via live chat or email for any questions you have and follow the troubleshooting guides below
Heater Issues
2) Electrical Connection: Plug the spa directly into an outlet—NEVER use an extension cord.
3) Filling: Fill the spa with cold water to the 'MAX' line. Using hot water (higher than 40˚C/104F) will damage the sensor of the heater and can void your warranty.
4) Water Clarity: Ensure the water is clean. If cloudy, drain, clean, and refill.
5) Filter Maintenance: Remove the filter mesh and filter, leaving only the hair guard.
6) Cover and Heat: Put the cover on, press the heating button, and wait at least 3 hours to see if the temperature rises.
7) Filter Reinsertion: If the temperature increases, reinsert the filter without the mesh and replace it more often. Then, add your spa chemicals.
IMPORTANT NOTE:
If the water exceeds 40˚C/104F, the HL error code will display. To resolve:
a) Unplug spa for at least one hour and allow the water to cool.
b) Ensure the temperature is at or below 40˚C/104F.
c) Reset the heater by plugging back in and pressing reset button on the RCD.
If error persists, unplug, wait an hour, and repeat step 4. Maintaining correct temperature and flow is crucial for performance and warranty protection.
If issues continue after two attempts, please send photo of your filter, outlet, and controller. We may need to return your unit for testing but will send you another heater and arrange for collection of your current unit.
The Bubble Jet system is not operating
The Air pump is too hot - Unplug the system. After the air pump has cooled, insert the plug and press the bubble button to activate
The Air Pump is in cooling mode - The Bubble Jet system can run for 20 minutes, it will stop automatically and cool down for 10 minutes before it can restart again
Something is wrong with the heater unit - Contact Customer Service if it does not reset
The Heating system does not operate
Water is too hot/above sensor maximum - Unplug the spa and allow the water to cool
Temperature is set too low - Set to a higher temperature (20°C/68°F to 40°C/104°F) than the current water temperature
Dirty filter cartridge - Replace the filter cartridge
Improper water levels - Add water to the specified levels
Power voltage is too low or incorrect frequency - Contact a qualified electrician
Heating element failure - Contact Customer Service for adviceFiltering system does not operate OR rattling noise when switching filter on
Dirty filter cartridge - Replace the filter cartridge
Water level is too low - Top up the water Exposure to sunlight can soften spa materials - Ensure spa is not in direct sunlight Something is wrong with the heater unit - Customer Service if it does not resetSpa leakage
Inner liner is torn or punctured - Follow these steps to locate the source of the puncture:
1. Drain the water in your Spa and then fully inflate it.
2. You should hear hissing sounds from the source of the leak, and these can guide you to the location of the puncture.
3. If no sound can be heard however, please wipe or spray the Spa with soapy water. This will create large air bubbles at the source of the leak.
4. If you are still unable to locate the puncture, please repeat the steps but in the inside of the Spa itself, as well as around the base and along the seams.
If you have one of our integrated heater Spas, the liner’s warranty is 1 year, and 6 months for our other models. Once you have located the source of the leak, and your Spa is in warranty, please send us a clear photo or video of the puncture and we can then proceed with resolving the issue for you. If your Spa is out of warranty, please use the repair patch provided to repair the puncture.
Spa dripping water from, or around the heater
There are four places on the heater where water could leak from apart from damage to the liner.
(1) Filter Inlet
(2) Filter Outlet
(3) Air Bubble Blower Connector
(4) The Inflation Connector Cap
1. With the spa filled with water, use the key/tool provided to hand-tighten the filter inlet (1) and outlet (2). Ensure it is well-tightened. You can also tighten the inflation Connector Cap (4)
2. If the leak continues, empty and unplug the spa.
(Rigid Eco Foam Spa) Unzip the inner and outer liner.
Disconnect the spa controller and fold over the heater inside the spa.
(Inflatable Spa) Turn the spa upside down, on a soft surface to avoid damage
3. Tighten/ensure the blower connector clip (3) is as tight as possible, using a flat-head screwdriver. Do not use a pipe wrench to over tighten. Please re-fill your spa and check for any water leaks. In the event that your spa continues leaking Contact Customer Service for advice
Heater Exchange Steps | Warranty
Watch Our Step-by-Step Video Guide on How to Exchange Your Wave Spa Heater
There are four places where the heater connects to the liner:
(1) Filter Inlet
(2) Filter Outlet
(3) Wired Controller
(4) Air Bubble Blower Connector
1. Empty the spa of water.
2. Use the key/tool provided to unscrew the Filter Inlet (1) and Filter Outlet (2) from within the spa.
3. Unscrew and disconnect the Wired Controller (3).
4. Unzip the inner and outer liner of the spa.
5. Underneath the heater you will find the Air Bubble Blower Connector (4), this should be hand tight and easily removed.
6. Your spa heater will now be disconnected from the liner and can be taken out of the foam structure by threading the lead and RCD through the access hole.
7. Exchange the heater and thread the new lead and RCD through the access hole.
8. Reattach the Air Bubble Blower Connector (4) and the Wired Controller (3).
9. Zip the inner and outer liner of the spa back together.
10. Use the key/tool provided to screw the Filter Inlet (1) and Filter Outlet (2) from within the spa.
11. The new heater will now be connected to the liner.
Water is not clean
Insufficient filtering time - Increase filtration time
Dirty filter cartridge - Replace the filter cartridge Improper water maintenance - Refer to the chemical manufacturer’s instructionsDisplay temperature is higher than 40°C/104°F, after stopping heating function
Residual water in the Wave spa will continue to be heated by residual temperature - Unplug from mains and wait. The temperature will start to reduce and return to normal
Water inlet through the filter system may be blocked - Clean the inletMANUAL RESET
When the temperature of the heating element in the motor block exceeds 47°C, the device will stop and the manual reset button will be activated to stop over-heating. If this happens, wait 15-20 minutes before pressing the reset button. You will hear a ‘click’ sound and the device will restart.
If no ‘click’ sound is heard, or the device fails to reset, please contact our Customer Service team.Wave Spas
Error Codes
Control Panel Error Codes
FC
Cause: When the filtration system has worked for approx. 168 hours, FC code will appear to advise you to check the filter. Change) will appear. The pump and heating buttons will be disabled.
Solution: Check the filter is clean and change if necessary. Press the ‘Filter’ button again. The FC error code will disappear, water temperature will be displayed, and all functions will return to normal.
SL
Cause: Blocked or dirty filter. Low ambient temperature: the pipe and heater are too cold to function correctly.
Solution: Check the filter is clean and change if necessary. Pour some warm water into the spa, and the upper water outlet.
HL
Cause: A blockage in the system is preventing water circulation and causing a false high temperature reading.
Solution: Check the water flow from the filter outlet; if the flow rate is weak, non-existent or the heater is making a grinding sound please: 1) Ensure filter does not need replacement 2) Rinse the filter under a tap to clean 3) Check the filter is not overtightened. If debris is drawn into the motor, the impeller may seize. Unplug at the mains, drain water and remove the filter, then check the outlet for obstructions. Hard water can cause limescale build-up. Turn off the spa at the mains, remove the filter, then use a garden hose to run clean water through the inlet and outlet to loosen limescale or other debris. Use a net to remove debris from the water.
SH
Cause: Water temperature sensor issue
Solution: Please contact Wave customer services
FP
Cause: Freeze Protect mode has been activated.
Solution: To exit Freeze Protect (FP) mode, press the HEATER button followed by the UP button, until reaching 20°C / 68°F. The controller will return to its normal state. If the FP code still shows after carrying out the above, there may be a controller malfunction. Please contact Wave customer services.
PE
Cause: The heater has detected that the spa has been plugged into an extension cable or that the socket doesn't have the earth wires connected.
Solution: Extension cables are not recommended, plug the spa into a mains power supply. If connected to a mains power supply and this error code is still showing, we suggest finding a technician to check the socket has been installed correctly.
Wave SUPs
Product
How long does it take to inflate?
All of our paddle boards come with an inflation pump, on average the first time you pump the board it will take longer so you are looking at around 15-20 minutes. Purchase the electric pump for 5 minute inflation!
Which iSUP would be best for me?
Our iSUP collections here at Wave are split into 4 key categories, covering beginner boards, family friendly all-rounders, intermediate skill level boards and our Pro range of professional performance paddle boards. Use our Board Comparison tool to find the perfect board just for you.
Can I take my iSUP on a flight?
Yes! The paddle board can be packed in the backpack/carry case provided in the kit for travel. Please check flight carry on luggage dimensions to see if the bag qualifies as a carry on.
Does my iSUP package come with a leash?
Yes, all our boards come with an ankle leash.
What does my SUP package come with?
Paddle, pump, storage and carry backpack, coiled ankle leash, detachable fin and a repair kit.
Wave SUPs
Using the Product
What PSI should I inflate the iSUP to?
Although our Classic, Cruiser, Tourer and Woody paddle boards can be inflated to 15 PSI maximum, we advise inflating the iSUP to 12 PSI to allow some room for air expansion. Pro paddle boards can be inflated to 20 PSI, we advise inflating the iSUP to 15PSI.
How do I use the hand pump to inflate my iSUP?
Start with dual action, as soon as you feel the pressure building and you are having to use your part of your body weight to press down the handle, switch over to single action by simple removing the plug on the pump.
The pressure gauge needle will only start moving once it reaches 5-8PSI so keep pumping.
Why is my pressure gauge not moving?
The pressure gauge is triggered once your board hits 8 PSI.
Why can't I insert my fin?
Some of our paddleboard fin slots come with a rod that is placed to protect the fin slot from bending during transit. You can easily pull this out and you will be able to slot your fin in after.
Watch Our Step-by-Step Video Guide
My board has creases on them, what can I do?
The creases could be created from the folds when the iSUP was packaged, simply inflate it to the correct PSI and the creases will disappear.
My iSUP air valve is leaking, what should I do?
When deflating the SUP, the air is released through the valve meaning the pressure and drop-stitching holding it in place lessens ever so slightly; this can cause the valve to become loose over time. All our paddle boards come with a repair kit that includes a wrench that you can use to tighten the air valve.
Can I take my dog on my iSUP?
Yes, most of our boards can take weight up to 130kg/285 lbs.
What is the best way to pack my board?
Make sure that you've cleaned excess sand from the board. Dry off the board properly before placing it in the bag to avoid mould from building.
Do I need to wax my board?
No, unlike surfboards iSUPS have EVA non-slip deck that provides grip, comfort and stability.
Where can I store my board?
The board needs to be stored in a dry shaded area, avoid keeping the board in direct sunlight as it will affect the integrity of the board.
Wave SUPs
Payment, Shipping, Returns & Warranty
What payment options do you provide?
We provide a selection of payment options including: Card payment (including Apple Pay, Google Pay and Shop Pay), PayPal, Klarna, Clearpay and Laybuy.
What does pre-order mean?
This item is currently out of stock, but it is still available to order. As soon as your SUP is ready it will be shipped out to you. More information on when your chosen SUP will arrive is provided in your basket before checkout
What is the shipping cost?
Orders over £100 - Free Shipping within four business days
Orders under £100 - £4.95
Orders over £100 - DPD UK Mainland Next Working Day Delivery £4.95 or DPD UK Mainland Saturday Delivery £9.95
Accessory Orders - EVRi 1-3 Working Day Standard Shipping Service
How long is the warranty?
The hot tub has a 12 month warranty on the liner (The body of the spa), the cover, and the heating unit that controls the temperature and water flow. See full information on the Warranty Information page.
How long will it take to get my orders?
Orders over £100 - Free Shipping within four business days
Orders under £100 - £4.95
Orders over £100 - DPD UK Mainland Next Working Day Delivery £4.95 or DPD UK Mainland Saturday Delivery £9.95
Accessory Orders - EVRi 1-3 Working Day Standard Shipping Service
Can I return my order?
If you have received a faulty item, you are eligible for a full refund within 30 days of receipt of the item. Please contact support@wavesupboards.com to be advised on the return for refund process.
If you bring our attention to a fault outside the 30 day period you are eligible for a replacement – the warranty period for SUP boards are 12 months.
Please contact support@wavesupboards.com in order to be advised through this process.
