Frequently Asked Questions

Filter by Topic
  • All
  • SUP FAQ's
  • SPA FAQ's

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!


Although our Classic, Cruiser, Tourer and Woody paddle boards can be inflated to 15 PSI, we advise inflating the iSUP to 12 PSI to allow some room for air expansion. Pro paddle boards can be inflated to 20 PSI, we advise inflating the iSUP to 15 PSI.

Start with dual action, as soon as you feel the pressure building and you are having to use part of your body weight to press down the handle, switch over to single action by simply removing the plug on the pump.

The pressure gauge needle will only start moving once it reaches 5-8 PSI so keep pumping.
We offer a 12 month warranty on the paddle boards.
All of our paddle boards come with an inflation pump, on average the first time you pump the board it will take longer so you are looking at around 15-20 minutes.
The pressure gauge is triggered once your board hits 8 PSI.
Some of our paddle board fin slots come with a rod that is placed to protect the fin slot from bending during transit. You can easily pull this out and you will be able to slot your fin in after.
The creases could be created from the folds when the iSUP was packaged, simply inflate it to the correct PSI and the creases will disappear.
Our iSUP collections here at Wave are split into 4 key categories, covering beginner boards, family friendly all-rounders, intermediate skill level boards and our Pro range of professional performance paddle boards. Use our Board Comparison tool to find the perfect board just for you.
If your SUP is kayak convertible means that you’re able to convert your SUP into a kayak by attaching a seat on the board.
Yes! The paddle board can be packed in the backpack/carry case provided in the kit for travel. Please check flight carry on luggage dimensions to see if the bag qualifies as a carry on.


The filter and filter housing are stored inside the heater unit/pump. There is a clip below the three black connectors that you undo and they are stored in there.
The hot tub liner which is the body of the spa has a 6-month warranty and the heater unit/ pump has 12 months.
Yes. All of our Wave Spas are portable, meaning you can definitely use your spa all year round. Our soft hot tubs can sit comfortably outdoors in most weather conditions. However, to ensure your liner has a longer life span, we recommend moving your hot tub indoors when temperatures drop lower than 0°c.
Wave has 2020 onwards filters which are the latest model filters for all Wave hot tubs purchased from 2020. The pre-2020 filters are for our older model hot tubs and will not be compatible with any hot tubs purchased 2020 onwards.
Place the filter cartridge inside the filter housing, which will be stored inside your heater unit. Screw on the filter housing to the bottom inlet/outlet, there should be a 1-2 cm gap between the filter and the liner.
The hot tub is designed to operate for 15 minutes and then stop for 10 minutes. Press 'Bubbles' again after this time to restart. This is designed to protect the pump from overworking and extend the life of the hot tub.
Yes, it can be used indoors as well as outdoors. Please note that great care should be taken when using the product indoors in the event of accidents and the potential damage to carpet and furnishings the supplier will not be liable for any loss or damage caused by using the product indoors.

A smooth, flat and even surface that will be able to support the hot tub once filled with water and the people who will be occupying the hot tub. Whilst the Spa appears to be relatively light when inflated it becomes cumbersome when filled with water. A 4-person hot tub weighs more than 800 kg and a 6-person hot tub weighs more than 1 tonne.

It is important to have a professionally fitted socket/outdoor socket that is in close proximity to the socket your hot tub will be plugged into. You also have to consider the surroundings of where you will set the hot tub up, it is always good to note where you will drain the hot tub, do you have a point of access for water to drain.

You should only plug your heater unit into a power outlet designed for outdoor use. Do not use any form of electrical extension leads/cords as it may not be rated to the amp requirement. Although the hot tub can be left outdoors, we advised that during extreme weather conditions the hot tub be kept in a safe area to protect it from any weather damage.
The filter should be changed regularly to maintain water clarity. However, this depends on how often the hot tub is used and how dirty the water has become. The duration of your spa filter is dictated by the time your heat/filter functions are applied. We recommend that you change your hot tub filter every 150 hours. The filter should be changed every 2 weeks for weekend usage only (Fri – Sun). You may clean your filter under the cold water tap from time to time. We do not recommend constant rotation and filter cleaning with hoses or jet washing due to water degradation and possible damage to the paper folds inside the filter. The most important elements regarding the ongoing maintenance of your spa are your filter and chemical use.
Unable to find satisfactory answers ? Contact Support